| Category | Question | Answer |
| eBids | I see that Contract Analyst comes with eBids. What is eBids? | EBids is a stand-alone system for electronic bidding. An organization would create an "electronic" RFP in Contract Analyst and post it on their web site along with eBids. Vendors interested in bidding on the RFP would download the electronic RFP and eBids. The vendor would install eBids on their computer and import the electronic RFP. They would then create their bid in eBids, export their bid to an encrypted file and then either e-mail it or FTP it to the organization who would then import the electronic bid into the Proposals Module of Contract Analyst. The organization would then score the bids and award the contract to the vendor they select. It gives you a secure method to do electronic bidding without having to enter all the bids manually by hand. |
| Installation | Do I need to uninstall your Demo version before I install the licensed product? | We always recommend that you uninstall the Demo version before you purchase, download and install the product to avoid any problems. |
| Installation | Can Contract Analyst be installed on a Virtual Server? | The answer is yes. Contract Analyst can be installed on a Virtual Server. You can either use a Citrix Server or the virtualization capabilities in the new Windows Server 2008 to accomplish this. We already have clients using both technologies. In addition, to virtualization, you can also access Contract Analyst remotely using a VPN. |
| Operations | How do I determine the current version or build number I am using? | Simply click the About box from the Help menu. This screen will show your current application information and provides a link to our web site. |
| Operations | When I click on any of the hyperlinks - all I get is a blank web page? | To get the hyperlinks to pass off to any outside Internet link, you must have an active Internet connection. If you are using Cable, DSL, T1, or other LAN device - be sure to have your firewall allow access to outside Internet links. |
| Security | I can see the contract or vendor information, but I can not modify or delete any portions of it? | Depending on your security level will directly affect your rights to modify or delete certain areas of the contract phases. You may check your security level from the main menu, by navigating under Options to Security. If changes are needed, seek your database administrator. |
| Services | Can I request customization to the Contract Analyst application? | Yes. Because the system is developed in a highly modularized methed, it makes it very easy and quickly for us to add fields. Go to our Contacts page and send your contact information and services that are required and we will respond as soon as possible. Please be as detailed as possible with your custom software request for a more accurate response. |
| Support | How do I report a bug or even make a suggestion to improve this product? | To submit a suggestion click on the About Box to display a link to our web site and go to the contacts page. You can submit your suggestion there. To submit a support request, simply log in to the Client Support Site and click on the Customer Support Link. You will be able to submit and track support tickets from that page. |
